30 Days from Delivery
The return window begins on the date the order is shown as delivered to the shipping address provided at checkout.
Refund Policy
Returns Made Clear
We want every Strivexa purchase to feel straightforward. This Refund Policy explains the 30-day return and exchange window, eligibility requirements, refund timing, damaged or incorrect items, and what to expect when you need help with an order.
Last updated: August 18, 2026
30-day window
Eligible returns and exchanges may be requested
within 30 days of delivery.
Free returns
Eligible returns and exchanges are free within
the stated return period.
Original payment
Approved refunds are generally issued to the
original payment method.
24/7 support
Our support team is available around the clock
if you need help with an order.
A return process built for clarity
Performance apparel needs to feel right in motion. If an eligible Strivexa item is not the right fit, arrives with an issue, or otherwise qualifies under this policy, you can request a return or exchange within the applicable 30-day period. This policy should be read together with any product-specific conditions shown at the time of purchase and any rights provided by applicable law.
Return in Suitable Condition
Items should generally be unworn beyond reasonable try-on, unwashed, undamaged, and returned with original product components where applicable.
Size or Product Exchanges
Eligible exchanges may be requested within the same 30-day period, subject to availability of the requested replacement.
Refund after Approval
Once a return is received and approved, the refund is issued according to the payment and processing terms described below.
Return eligibility
Eligible items should come back in returnable condition
To help us process returns fairly and efficiently, returned merchandise should generally be suitable for inspection and resale unless the return is due to damage, defect, or an incorrect item.
- The return or exchange request is submitted within 30 days of delivery.
- The item has not been washed, altered, intentionally damaged, or excessively worn.
- Original tags, packaging, accessories, or included components are returned when reasonably applicable.
- Proof of purchase or order information can be provided when requested.
- The item is not excluded from return under a product-specific restriction or applicable hygiene rule.
Return Process
Follow these four steps so the return, exchange, or refund request can be handled as efficiently as possible.
Start the request
Contact Strivexa within 30 days of delivery and provide your order details and the reason for the return or exchange.
Receive return instructions
Wait for the applicable return instructions before sending merchandise so the package can be identified and processed correctly.
Prepare the item
Pack the item securely with the original components that are reasonably required for the return and follow the provided shipping instructions.
Inspection and resolution
After the returned item is received, it is reviewed and the approved refund or exchange is processed according to this policy.
Refund processing
Approved refunds return to the original payment method
After an eligible return is received and approved, Strivexa initiates the refund. The time it takes for the credit to appear depends on the payment provider, bank, card issuer, and other processing systems involved.
- Refunds are generally issued to the original payment method used for the purchase.
- Original shipping charges, if any were charged for a specific order, are not refundable unless required by law or the refund is due to our error.
- Promotional discounts reduce the amount actually paid and therefore affect the amount eligible for refund.
- Bank or card processing times are outside Strivexa’s direct control after a refund has been issued.
- If the original payment method is no longer available, additional verification may be required before an alternative resolution can be considered where legally permitted.
Wrong fit
Fit issues can be handled through return or exchange
If an eligible item is not the right fit, request a return or exchange within the 30-day period and follow the return instructions provided.
Damaged item
Report damage as soon as possible
If an item arrives damaged, defective, or materially different from what was ordered, notify Strivexa promptly and include clear details or photographs when requested.
Incorrect order
Order errors should be reported promptly
If you receive the wrong item, size, color, or quantity, contact us so the order can be reviewed and an appropriate resolution can be arranged.
Non-Returnable or Restricted Items
Certain items may be non-returnable or subject to additional restrictions where required for hygiene, safety, final-sale, customization, or other legitimate reasons. Any material product-specific return restriction should be disclosed before purchase where required by law.
Items that have been materially altered, intentionally damaged, washed after use, or worn beyond reasonable try-on may not qualify for a standard return unless the item is defective or applicable law provides another remedy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, notify Strivexa promptly after delivery. We may request photographs, packaging details, product labels, or other reasonable information needed to review the issue. When the claim is verified, we will provide an appropriate remedy consistent with this policy and applicable law.
Exchanges
Eligible exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available option or process an eligible refund instead. An exchange does not extend the original return window unless required by law or expressly stated otherwise.
Order Cancellations
If you request an order cancellation before processing has advanced too far, we will review whether the order can still be canceled. Once an order has entered fulfillment or shipment, cancellation may no longer be possible and the standard return process may apply after delivery.
Late or Missing Refunds
If you receive confirmation that a refund has been issued but it does not appear immediately, allow time for your bank, card issuer, or payment provider to complete its processing. If a reasonable processing period has passed, contact us with the relevant order information so we can review the refund status.
Promotional Purchases
Items purchased with an automatic discount or promotion are generally refunded based on the amount actually paid for the returned item. If a promotion depends on purchasing multiple items or meeting a minimum order value, a return may affect how the promotional value is allocated where permitted by law and disclosed in the offer terms.
Consumer Rights
This Refund Policy does not limit any rights or remedies that cannot legally be excluded or restricted. If applicable law gives you additional rights relating to defective goods, cancellations, refunds, warranties, or other consumer protections, those rights continue to apply.
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our products, services, operations, or legal requirements. The version posted on this page applies from its stated effective or update date unless applicable law requires otherwise.
Strivexa return standard
A clear return policy should make the next step easy to understand
Our goal is to make eligible returns, exchanges, damaged-item claims, and refunds as straightforward as possible while keeping the process fair and consistent for every customer.
Need help with a return or refund?
For a return, exchange, damaged item, incorrect order, or refund-status question, reach the Strivexa support team through our contact page. Support is available 24/7.
Strivexa
907 Seba Rd, Centerton, AR 72719, United States
907 Seba Rd, Centerton, AR 72719, United States
Email
support@strivexa.lat
support@strivexa.lat
Phone
+1 (713) 895-5271
+1 (713) 895-5271