Returns & Exchanges | Strivexa

Strivexa Support

Returns & Exchanges

A straightforward guide to returning or exchanging Strivexa performance apparel, with clear information on the 30-day window, fit changes, eligibility and refund handling.

Athlete wearing modern performance sportswear

Fit should feel right If a size, layer or style is not the right match, eligible returns and exchanges are available within 30 days.

30-day window Eligible returns and exchanges are accepted within 30 days.

Free returns & exchanges No standard return or exchange fee for eligible purchases.

24/7 support Help is available whenever you need assistance with a return or exchange.

A better fit without the friction

Performance apparel needs to move correctly, layer comfortably and suit the activity it was chosen for. If your Strivexa purchase is not the right fit, eligible items can be returned or exchanged within 30 days. Review the information below before starting your request.

Return Overview

The essential details to know before requesting a return or exchange.

Return window

Return or exchange within 30 days

Eligible Strivexa purchases can be returned or exchanged within 30 days, giving you time to review fit, comfort and suitability for your intended activity.

Return cost

Eligible returns are free

Strivexa offers free returns and exchanges for eligible purchases within the applicable 30-day period.

Return Eligibility

Items should remain in a condition suitable for return review.

Condition

Keep the item in return-ready condition

When evaluating fit, handle the garment carefully and avoid unnecessary wear, washing, damage or alterations before deciding whether to keep it.

Order details

Keep your order reference available

Your order details help identify the purchase and make it easier to review a return, exchange or refund request accurately.

Return Process

A simple four-step flow for eligible returns and exchanges.

Review the item

Confirm that the item is within the 30-day return window and remains suitable for return review.

Prepare your details

Have your order reference and the item information ready before starting the request.

Choose return or exchange

Decide whether you want a return or need another size or eligible replacement option.

Complete the return

Follow the return instructions provided for your order and retain relevant shipment information until the process is complete.

Size Exchanges

When the garment is right but the fit needs adjustment.

Compression fit

Adjust the fit without changing your activity

Compression shirts, tights and shorts are intentionally close-fitting. If the level of compression feels too restrictive or too loose, an eligible size exchange may provide a better balance.

Layering fit

Allow room for the way you layer

Jackets, windbreakers, thermal base layers, joggers and studio pieces may fit differently depending on how you layer them. Choose the exchange size that best supports your intended use.

Refund Timing

What happens after an eligible returned item is received and reviewed.

Review

Returned items are reviewed first

Once an eligible return is received, it is reviewed before the applicable refund is processed.

Payment provider

Your bank may need additional time

After a refund is processed, your bank or payment provider may require additional time before the credit appears in your account.

Woman wearing fitted athletic training apparel

Fit Check

Test movement before keeping it

Check how the garment feels through normal movement so you can decide whether the size and support level are right.

Runner wearing technical performance clothing outdoors

Performance Fit

Match the fit to the activity

Running, compression, studio and outerwear pieces are built with different fit intentions, so compare comfort against the activity.

Athlete in modern training apparel preparing for exercise

Return Ready

Keep the item in reviewable condition

Until you are sure about the fit, avoid washing, altering or unnecessarily wearing the item so it remains suitable for return review.

Woman training in premium athletic activewear

Before you exchange

Choose the fit for how you move

Different Strivexa categories are designed with different fit intentions. A compression layer should feel different from a relaxed training tee, studio pant or weather-ready outer layer.

Compression pieces should feel close and supportive without preventing movement.
Training tees and tanks should allow comfortable shoulder and torso movement.
Running bottoms should stay secure without excessive restriction.
Outerwear should allow enough room for the layers you expect to wear beneath it.

Important return note

Return and exchange eligibility depends on the condition of the item and whether the request falls within the applicable 30-day period. If an item has been significantly worn, washed, altered or damaged after delivery, it may not be suitable for return review.